Privacy Policy of Canine Compass

Welcome to Canine Compass. We are dedicated to providing exceptional pet services, including Puppy Socialization, Basic Obedience, Advanced Dog Training, Behavioral Modification, Agility Training, Private Consultations, and Group Classes. Your privacy is of paramount importance to us, and this policy outlines how Canine Compass collects, uses, protects, and handles your personal information when you use our services or interact with our online platform.

Canine Compass is located at 387 Jalan Bukit Merah, #04-12 Block B, Singapore, Singapore, 159461.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: This includes information such as your name, email address, phone number, and postal address. You provide this directly when you register for services, schedule consultations, make payments, subscribe to newsletters, or contact us.
• Pet Information: Details about your dog(s), such as their name, breed, age, behavioral history, health concerns relevant to training, and training goals. This information is crucial for us to tailor our services effectively.
• Payment Information: When you purchase our services, we collect necessary payment details, which may include credit/debit card numbers or other financial account information. This data is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform.
• Technical Data: Information about your device and how you access our online platform, such as your IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our online platform, services, and products, including pages viewed, links clicked, and the dates/times of your visits.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and enhance our pet services.

• To Provide and Manage Services: To deliver the pet training and consultation services you have requested, including scheduling appointments, managing class enrollments, and providing personalized training plans.
• To Process Transactions: To process payments for our services and send you related confirmations and invoices.
• To Communicate With You: To respond to your inquiries, provide customer support, send important service updates, and inform you about changes to our terms or policies.
• For Marketing and Promotional Purposes: To send you information about new services, special offers, and events that might be of interest to you, based on your preferences. You can opt-out of these communications at any time.
• To Improve and Customize Our Services: To understand how our services are used, conduct research and analysis, and customize your experience on our online platform.
• For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, and safety of Canine Compass, our clients, and others.

3. Legal Basis for Processing (GDPR Compliance)

We rely on the following legal bases for processing your personal data:

• Performance of a Contract: When processing is necessary to fulfill our obligations under a contract for services with you (e.g., providing dog training sessions).
• Legitimate Interests: When processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for direct marketing, improving our services, ensuring network and information security).
• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter). You have the right to withdraw your consent at any time.
• Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, as long as those parties agree to keep this information confidential and comply with data protection laws. These may include payment processors, IT service providers, and marketing platforms.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure server infrastructure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at our provided contact details.

8. Third-Party Links

Our online platform may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Changes to this Privacy Policy

Canine Compass may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us:

• Canine Compass
• 387 Jalan Bukit Merah, #04-12 Block B,
• Singapore, Singapore, 159461